Shipping Policy

Last Updated: October 23, 2026

At NAVELQIRO®, we aim to provide a clear, reliable, and convenient shipping experience for customers purchasing our pet lifestyle products.

This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping charges, tracking information, and procedures for delivery-related issues.

Business Information & Contact Details

Brand Name: NAVELQIRO®
Website: https://navelqiro.com
Legal Business Name: Taiyuan Kuajing Shichen Trading Co., Ltd.
Responsible Person: Luo Zhaopan
Registered Business Address: Room 1502, 15th Floor, Unit 1, Building 90, No. 32 Xigong West Street, Wanbailin Subdistrict, Wanbailin District, Taiyuan, Shanxi Province, China
Customer Service Email: service@navelqiro.com
Telephone: +86 13654956733
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

NAVELQIRO® is owned and operated by Taiyuan Kuajing Shichen Trading Co., Ltd.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Order processing includes payment verification, product preparation, packaging, and shipment arrangements.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during periods of unusually high order volume, inventory shortages, or unexpected fulfillment disruptions.

Please note that order processing time is separate from shipping transit time.

2. Estimated Delivery Times

For orders shipped within the United States, the estimated delivery times are:

Shipping Method Estimated Transit Time
Standard Shipping 5–10 business days
Express Shipping 2–5 business days

These delivery estimates begin after the order has been processed and dispatched.

Estimated Total Delivery Time

  • Standard Shipping: Approximately 6–13 business days, including processing.

  • Express Shipping: Approximately 3–8 business days, including processing.

Delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary due to carrier operations, destination, weather conditions, public holidays, customs clearance, or unforeseen transportation delays.

3. Shipping Rates and Free Shipping

NAVELQIRO® offers the following shipping options for eligible orders delivered within the United States.

Shipping Method Order Subtotal Shipping Cost
Standard Shipping $1.00–$38.99 $2.99
Free Standard Shipping $39.00–$48.99 FREE
Express Shipping $0.00–$48.99 $5.99
Free Express Shipping $49.00 and above FREE

Important Information:

  • Orders from $39.00 to $48.99 qualify for Free Standard Shipping.

  • Express Shipping is available for $5.99 on eligible orders below $49.00.

  • Orders of $49.00 or more qualify for Free Express Shipping.

  • Available shipping options and final charges are displayed at checkout.

  • All shipping rates are listed in U.S. dollars (USD).

The applicable shipping method and total shipping cost will be confirmed before the customer completes payment.

4. Shipping Destinations

NAVELQIRO® primarily serves customers in the United States.

Shipping availability is determined by the destinations supported during checkout.

If shipping is offered to an additional destination, the applicable methods, costs, and delivery information will be displayed or communicated before the order is completed.

International shipments, where available, may require additional transit time and may be subject to customs processing.

Customers should verify shipping availability for their destination during checkout.

5. Order Tracking

Once your order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address provided at checkout.

This confirmation will include the available tracking information.

Tracking details may take approximately 24–72 hours to update after the shipping carrier receives the package.

Customers can use the provided tracking information to monitor the delivery progress of their orders.

Some orders may be shipped in multiple packages due to product size, availability, or packaging requirements. Separate shipments may have different tracking numbers and delivery dates.

If your tracking information has not updated for more than 7 business days, please contact our customer service team for assistance.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information.

If you notice an error after placing an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment, but modifications may not be possible once an order has been dispatched.

Additional delivery or reshipping costs resulting from incorrect customer-provided information will be addressed in accordance with any applicable disclosed terms and consumer protection laws.

7. Shipping Delays, Lost Packages, and Delivery Issues

While we work to provide reliable delivery estimates, occasional delays may occur.

These may result from:

  • Severe weather or natural events.

  • Transportation disruptions.

  • Carrier processing delays.

  • Public holidays.

  • Customs inspections, where applicable.

  • Incorrect or incomplete shipping information.

  • Other circumstances outside normal fulfillment operations.

If your order is delayed, lost, or marked as delivered but cannot be located, please contact our customer service team with your order number and tracking information.

We will review the circumstances and assist with an appropriate resolution in accordance with the applicable shipping arrangements and consumer protection laws.

8. Damaged, Defective, or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer service team.

Include your order number, a description of the issue, and clear photographs where available.

For pet beds, pet furniture, feeding accessories, toys, scratching products, or climbing structures, photographs of damaged or missing components may help us review your request.

Depending on the circumstances, an appropriate resolution may include replacement, a refund, or another remedy available under applicable law.

For approved eligible returns, NAVELQIRO® covers the return shipping costs.

9. 180-Day Free Returns

NAVELQIRO® offers a 180-day return window beginning on the date of delivery.

For eligible returns requested during this period, NAVELQIRO® covers the return shipping costs, including qualifying returns for non-defective products.

Our 180-day free return commitment applies to eligible orders regardless of whether Standard Shipping, Free Standard Shipping, Express Shipping, or Free Express Shipping was selected.

Customers must contact our customer service team to request return authorization and receive the appropriate return address and shipping instructions before sending items back.

The registered business address listed above is not automatically the return destination.

Once an eligible returned item has been received, inspected, and approved, refunds are processed to the original payment method within 5–10 business days.

Please refer to our Return & Refund Policy for complete return eligibility requirements, exclusions, and refund procedures.

10. Customs, Taxes, and Additional Fees

Where international shipping is available, customs duties, import taxes, and other government-imposed charges may apply depending on the destination and shipping arrangements.

Any additional fees will be handled in accordance with the terms disclosed during checkout and applicable law.

Customers should review their order details and any applicable charges before completing a purchase.

11. Shipping Assistance

If you need help with an order, shipping method, delivery estimate, tracking update, damaged item, or return request, please contact NAVELQIRO® using the customer service information provided at the beginning of this policy.

We aim to provide clear information and appropriate assistance throughout the shipping and delivery process.

Nothing in this Shipping Policy limits any mandatory consumer rights or remedies available under applicable law.