Contact Us

At NAVELQIRO®, we're here to help with questions about our pet lifestyle products, product details, orders, shipping, returns, and refunds.

Whether you're looking for information about our pet beds, pet sofas, feeding accessories, pet toys, cat scratchers, or cat furniture, our customer service team is available to assist you.

Business Information

Brand Name: NAVELQIRO®
Website: https://navelqiro.com
Legal Business Name: Taiyuan Kuajing Shichen Trading Co., Ltd.
Responsible Person: Luo Zhaopan
Registered Business Address: Room 1502, 15th Floor, Unit 1, Building 90, No. 32 Xigong West Street, Wanbailin Subdistrict, Wanbailin District, Taiyuan, Shanxi Province, China
Customer Service Email: service@navelqiro.com
Telephone: +86 13654956733
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

NAVELQIRO® is owned and operated by Taiyuan Kuajing Shichen Trading Co., Ltd.

Customer Support

For the most efficient assistance, please email service@navelqiro.com with your order number and a brief description of your inquiry.

Our customer service team can assist with:

  • Product information, features, and specifications.

  • Pet product selection and general suitability questions.

  • Order status and purchase-related inquiries.

  • Shipping methods and delivery information.

  • Order tracking and delivery updates.

  • Returns, exchanges, and refunds.

  • Damaged, defective, incomplete, or incorrect items.

  • Other questions related to your shopping experience.

If your inquiry concerns a damaged, defective, or incorrect item, please include clear photographs of the product and packaging when available.

For products such as pet furniture, scratching posts, and assembled accessories, photographs of the affected components may help us understand the issue.

Returns & Refunds

NAVELQIRO® offers a 180-day return window starting from the date your order is delivered.

For eligible returns requested within this period, NAVELQIRO® covers the return shipping costs, including qualifying returns for non-defective items.

The 180-day free return policy applies to eligible orders under the shipping methods available at checkout:

  • Standard Shipping: 180 Days Free Return.

  • Free Standard Shipping: 180 Days Free Return.

  • Express Shipping: 180 Days Free Return.

  • Free Express Shipping: 180 Days Free Return.

To request a return, please contact service@navelqiro.com before sending any items back.

Our customer service team will review your request, confirm eligibility, and provide the appropriate return shipping address and instructions.

Please note that our registered business address is not automatically the return destination.

Once an eligible returned item has been received, inspected, and approved, refunds are processed to the original payment method within 5–10 business days. Additional processing time may be required by your payment provider.

For full eligibility requirements, product condition standards, exclusions, and return procedures, please refer to our Return & Refund Policy.

Nothing in our return policy limits any mandatory consumer rights or remedies available under applicable law.

Shipping Inquiries

If you have questions about shipping methods, applicable shipping fees, order tracking, or delivery information, please contact our customer service team.

Available shipping methods and applicable charges are displayed during checkout.

For detailed shipping information, please refer to our Shipping Policy.

We're Here to Help

At NAVELQIRO®, we value clear communication and a straightforward shopping experience.

Whether you need assistance before placing an order or have questions about an existing purchase, we're happy to help you find the information you need.

Thank you for choosing NAVELQIRO®, where thoughtful pet essentials meet everyday comfort and style.

Last Updated: October 23, 2026