Product Care

Last Updated: October 23, 2026

At NAVELQIRO®, we believe thoughtfully chosen pet essentials should bring comfort, joy, and personality to the spaces you share with your pets.

Proper cleaning, handling, and regular inspection can help maintain the appearance, condition, and intended functionality of your pet beds, feeding accessories, toys, scratching products, and cat furniture.

This guide provides general care recommendations for our pet lifestyle collection. Always follow the specific care instructions supplied with your product where available.

Business Information & Contact Details

Brand Name: NAVELQIRO®
Official Website: https://navelqiro.com
Legal Business Name: Taiyuan Kuajing Shichen Trading Co., Ltd.
Responsible Person: Luo Zhaopan
Registered Business Address: Room 1502, 15th Floor, Unit 1, Building 90, No. 32 Xigong West Street, Wanbailin Subdistrict, Wanbailin District, Taiyuan, Shanxi Province, China
Customer Service Email: service@navelqiro.com
Telephone: +86 13654956733
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

NAVELQIRO® is owned and operated by Taiyuan Kuajing Shichen Trading Co., Ltd.

1. General Cleaning & Maintenance

Regular care helps maintain the appearance and everyday usability of your pet accessories.

For routine maintenance:

  • Remove loose pet hair and surface dust using a suitable soft brush, lint roller, or vacuum attachment.

  • Wipe compatible surfaces gently with a clean, soft cloth.

  • Use mild cleaning products appropriate for the specific material.

  • Avoid abrasive brushes, harsh chemicals, bleach, and strong solvents unless expressly permitted by the product's instructions.

  • Allow cleaned items to dry thoroughly before returning them to your pet.

  • Inspect products regularly for loose parts, damage, and signs of wear.

Different materials require different cleaning methods. Always check the individual product instructions before washing, soaking, or using cleaning appliances.

2. Pet Beds & Pet Sofas Care

Applicable products: Flower Pet Bed, Mushroom Pet Bed, Cloud Pet Sofa, and Treehouse Pet Bed.

Our decorative pet beds and sofas feature distinctive shapes intended to provide pets with dedicated indoor resting spaces.

Routine Cleaning

  • Remove pet hair and loose debris regularly using a lint roller or soft vacuum attachment.

  • Gently spot-clean appropriate fabric surfaces when necessary, following the product-specific instructions.

  • Avoid excessive rubbing, twisting, or pulling on decorative details.

  • Allow any cleaned areas to dry completely before use.

  • Keep resting areas reasonably clean and dry.

Maintaining Shape & Structure

  • Avoid placing heavy household objects on pet beds and sofas.

  • Do not pull or lift a product by decorative petals, leaves, mushroom caps, or other attached details.

  • Keep the product away from excessive heat, open flames, and prolonged exposure to moisture.

  • Place the bed on a stable indoor surface.

  • Regularly inspect seams, entrances, bases, and supporting components.

Important: Do not machine wash, tumble dry, or fully immerse a pet bed unless the product's specific care instructions expressly permit it.

Products with internal support structures or attached decorative elements may require particular care.

3. Ceramic Pet Feeding Bowls Care

Applicable products: Flower Double Pet Bowl, Lotus Ceramic Pet Bowl, and other ceramic feeding accessories.

Ceramic feeding accessories should be cleaned and handled carefully to help maintain their surfaces and condition.

Daily Cleaning

  • Remove leftover food promptly after feeding.

  • Wash suitable food-contact surfaces using mild dish soap and lukewarm water.

  • Use a soft sponge or cloth rather than abrasive pads.

  • Rinse thoroughly to remove cleaning residue.

  • Dry the bowl completely with a clean cloth or allow it to air-dry in a suitable location.

  • Clean water bowls regularly and replace drinking water as needed.

Preventing Damage

  • Avoid sudden temperature changes.

  • Do not place ceramic bowls directly over an open flame.

  • Avoid dropping, striking, or stacking them in ways that may chip or damage decorative edges.

  • Inspect bowls for cracks, chips, sharp edges, or damage before use.

  • Discontinue use if a bowl becomes cracked, chipped, or otherwise unsafe for feeding.

Dishwasher, microwave, oven, and freezer suitability must be confirmed for the individual product before use.

Do not assume that all ceramic feeding accessories have the same appliance compatibility.

4. Mushroom Slow Feeder Care

Applicable product: Mushroom Slow Feeder.

The Mushroom Slow Feeder features a decorative interior with raised elements intended for interactive feeding.

Cleaning Recommendations

  • Remove any remaining food after feeding.

  • Carefully clean around raised shapes, grooves, and decorative elements.

  • Use a soft sponge or suitable small cleaning brush to reach narrow areas.

  • Rinse thoroughly to remove food particles and cleaning residue.

  • Allow the feeder to dry completely before storage or reuse.

  • Check the interior regularly for chips, cracks, or damaged decorative parts.

Feeding Precautions

  • Supervise your pet during initial use.

  • Select food appropriate for your pet and the bowl's design.

  • Do not force food into narrow areas that cannot be cleaned effectively.

  • Stop using the feeder if any raised component becomes loose or damaged.

  • Consult a veterinarian for questions about your pet's feeding behavior or specific dietary needs.

The actual feeding experience varies by individual pet. A slow-feeder design does not guarantee a particular eating speed or health outcome.

5. Plush Pet Toys & Interactive Accessories Care

Applicable product: Bee Interactive Pet Toy.

Pet toys should be inspected regularly because chewing, pulling, and repeated play may cause wear.

Routine Care

  • Remove surface dust and loose pet hair using a soft brush or suitable cloth.

  • Spot-clean compatible fabric areas following product-specific instructions.

  • Allow cleaned toys to dry thoroughly.

  • Inspect stitching, ropes, wings, and attached decorative components.

  • Remove the toy from use if it develops tears, loose parts, exposed filling, or damaged rope sections.

Safe Play

  • Select toys appropriate for your pet's size, behavior, and play style.

  • Supervise play, particularly when introducing a new toy.

  • Do not allow pets to swallow loose pieces or detached components.

  • Replace damaged toys when necessary.

  • Keep toys away from open flames and excessive heat.

Do not machine wash or tumble dry toys unless expressly permitted by the specific product instructions.

No pet toy should be considered indestructible.

6. Wall-Mounted Cat Scratcher Care

Applicable product: Leaf Wall Cat Scratcher.

Wall-mounted scratching accessories require attention to both the scratching surface and the installation.

Surface Maintenance

  • Remove loose fur, dust, and surface debris using a soft brush or suitable vacuum attachment.

  • Clean surrounding decorative surfaces only with methods appropriate for their materials.

  • Avoid soaking natural fiber scratching surfaces or structural wooden components.

  • Keep the scratching surface dry.

  • Inspect the scratching area for excessive fraying, loose fibers, or structural damage.

Installation & Stability

  • Install the product only according to the supplied mounting instructions.

  • Confirm that the wall and mounting hardware are suitable for the intended installation.

  • Check mounting points and fasteners regularly.

  • Do not use the product as a climbing platform unless the particular product is expressly designed and rated for that use.

  • Discontinue use if the scratcher becomes loose, unstable, or damaged.

The Leaf Wall Cat Scratcher is intended for scratching activities and should not be assumed to support a cat's full body weight.

7. Flower Cat Tree Care

Applicable product: Flower Cat Tree.

Multi-level cat furniture should be inspected regularly to help maintain its structural stability and suitability for use.

Cleaning & Maintenance

  • Remove loose fur and dust from platforms, resting areas, and decorative surfaces.

  • Use suitable cleaning methods for plush-covered or fabric components.

  • Keep scratching surfaces free of excessive moisture.

  • Clean stains only with products appropriate for the affected material.

  • Allow cleaned areas to dry completely.

  • Avoid pulling on decorative petals, leaves, or hanging elements when moving the furniture.

Stability & Assembly

  • Follow the supplied assembly instructions carefully.

  • Place the cat tree on a level and stable surface.

  • Ensure all platforms, posts, and connectors are properly installed.

  • Check fasteners and support points regularly.

  • Inspect scratching posts, platforms, and hanging elements for wear or damage.

  • Discontinue use if the structure becomes unstable or a supporting component is damaged.

Always follow the verified load recommendations and usage restrictions supplied with the specific product.

Do not allow use beyond the manufacturer's confirmed limits.

8. Before First Use

Before allowing your pet to use a new NAVELQIRO® product:

  1. Carefully remove the packaging and keep packaging materials away from pets.

  2. Check the product against your order details.

  3. Inspect it for visible damage, sharp edges, loose components, or missing parts.

  4. Review the supplied product instructions and any warnings.

  5. Clean applicable feeding surfaces before first use.

  6. Complete any required assembly according to the instructions.

  7. Place the product in a suitable indoor location.

  8. Introduce the item to your pet gradually and supervise initial use.

If a product arrives damaged, defective, incomplete, or incorrect, contact customer service before using or attempting to repair the item.

Where practical, retain relevant packaging and photographs while your concern is being reviewed.

Avoid handling sharp broken ceramic pieces directly.

9. Important Pet Safety & Care Notes

  • Choose products appropriate for your pet's size, behavior, and individual needs.

  • Supervise pets when using new toys, feeders, climbing furniture, or unfamiliar accessories.

  • Inspect products regularly for loose attachments, wear, damage, and instability.

  • Discontinue use if any product becomes unsafe.

  • Avoid exposing fabric, plush, wooden, or natural-fiber components to excessive moisture.

  • Follow product-specific washing, cleaning, and assembly instructions.

  • Never assume a product is machine washable, dishwasher-safe, or suitable for outdoor use unless confirmed for that item.

  • Do not rely solely on appearance to determine a product's load-bearing capacity.

  • Keep loose packaging, plastic bags, and small detachable packaging materials away from pets.

Normal wear may occur with regular use, particularly on scratching surfaces and toys. However, damaged, defective, or unsafe products should not remain in use.

10. Product Care Assistance

If you have questions about cleaning, assembly, maintenance, product suitability, or the condition of your NAVELQIRO® item, please contact us using the customer service details provided at the beginning of this page.

When contacting us about a specific product, include its name and your order number, if available.

If you believe an item is defective, damaged, or incorrectly supplied, please refer to our Return & Refund Policy for information about the 180-day return window and eligible free returns.

NAVELQIRO® covers return shipping costs for eligible returns requested within 180 days after delivery, in accordance with our Return & Refund Policy.

Thank you for choosing NAVELQIRO®.

Thoughtful Living, Happier Pets.