Privacy Policy

Last Updated: October 23, 2026

This Privacy Policy explains how Taiyuan Kuajing Shichen Trading Co., Ltd., operating the NAVELQIRO® online store at https://navelqiro.com, collects, uses, discloses, retains, and protects personal information when you visit our website, purchase pet lifestyle products, contact customer service, or otherwise interact with our store.

We are committed to handling personal information responsibly and providing clear information about our privacy practices.

Business Information & Contact Details

Brand Name: NAVELQIRO®
Official Website: https://navelqiro.com
Legal Business Name: Taiyuan Kuajing Shichen Trading Co., Ltd.
Responsible Person: Luo Zhaopan
Registered Business Address: Room 1502, 15th Floor, Unit 1, Building 90, No. 32 Xigong West Street, Wanbailin Subdistrict, Wanbailin District, Taiyuan, Shanxi Province, China
Privacy and Customer Service Email: service@navelqiro.com
Telephone: +86 13654956733
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

NAVELQIRO® is owned and operated by Taiyuan Kuajing Shichen Trading Co., Ltd., which is responsible for the personal information it processes in connection with its store operations, except where another party independently determines how and why personal information is processed.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact and Identification Information

Your name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide when placing an order or contacting us.

Order and Transaction Information

Products purchased, order numbers, transaction records, payment status, shipping information, delivery updates, return requests, exchanges, and refund records.

Payment Information

Payment information necessary to complete transactions is processed through the payment providers available at checkout.

We generally receive transaction confirmations and relevant payment details rather than complete payment card information.

Payment providers may independently collect and process payment information in accordance with their own privacy notices.

Device and Website Usage Information

When you visit our website, information may be collected through Shopify, website infrastructure, cookies, and similar technologies.

This may include:

  • IP address and approximate location derived from network information.

  • Browser type and operating system.

  • Device identifiers and technical information.

  • Pages visited and interactions with our website.

  • Referring website addresses.

  • Shopping cart activity and checkout interactions.

  • Cookie identifiers and related website usage information.

The specific information collected depends on the website features, integrations, and tracking technologies enabled.

Customer Service Information

When you contact us, we may collect messages, photographs, order details, product information, and supporting documents voluntarily submitted in connection with your inquiry.

For example, customers may provide photographs of pet beds, feeding bowls, pet toys, scratching accessories, or cat furniture when reporting damaged, defective, incomplete, or incorrect products.

Please do not submit sensitive personal information that is unnecessary for your request.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Processing customer orders and payment transactions.

  • Preparing products for shipment and arranging delivery.

  • Providing shipping confirmations and tracking information.

  • Responding to product questions and customer service inquiries.

  • Managing returns, exchanges, replacements, and refunds.

  • Maintaining shopping cart, checkout, and website functionality.

  • Detecting suspicious activity, preventing fraud, and protecting website security.

  • Understanding store performance and improving the shopping experience.

  • Maintaining business records and complying with applicable legal obligations.

  • Sending marketing communications where permitted and consistent with your preferences.

  • Measuring advertising effectiveness where relevant services are enabled.

Where applicable privacy laws require a legal basis for processing, that basis may depend on the specific activity and may include performance of a contract, compliance with legal obligations, legitimate interests, or consent.

We use personal information only for purposes supported by an appropriate basis under applicable law.

Return and Refund Administration

NAVELQIRO® offers eligible returns within 180 calendar days from the date of delivery.

For qualifying returns requested within this period, NAVELQIRO® covers the return shipping costs, including eligible returns for non-defective products.

This commitment applies to eligible orders shipped using:

  • Standard Shipping.

  • Free Standard Shipping.

  • Express Shipping.

  • Free Express Shipping.

To administer returns and refunds, we may process order numbers, product information, delivery dates, customer communications, photographs, return tracking information, payment records, and refund details.

We may share necessary information with authorized fulfillment, shipping, and payment service providers to process approved returns.

Customers must contact service@navelqiro.com to obtain return authorization and the appropriate return shipping address before sending items back.

For complete conditions and procedures, please refer to our Return & Refund Policy.

Marketing Communications

If you subscribe to marketing communications, we may use your contact information to send promotional messages, product announcements, and store updates.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing communications does not prevent necessary transactional messages relating to orders, payments, shipping, or customer service.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support store operations, website security, customer preferences, analytics, and advertising where enabled.

Strictly Necessary Cookies

These technologies support essential store functions, including:

  • Shopping cart functionality.

  • Checkout and payment processes.

  • Security and fraud prevention.

  • Session management.

  • Basic website functionality.

Functional Cookies

Functional cookies may remember certain preferences and support features that make the website easier to use.

Analytics Cookies

Where analytics services are enabled, cookies and similar technologies may be used to understand website traffic, visitor interactions, and store performance.

Advertising and Marketing Technologies

Where advertising integrations are enabled, advertising partners may collect or receive information about website interactions and relevant identifiers to measure advertising performance, evaluate campaigns, or support relevant advertising.

The specific technologies and advertising partners involved depend on the services and applications configured for our Shopify store.

Managing Cookie Preferences

Depending on your location and the privacy controls available on our website, you may be able to accept, reject, or manage certain non-essential cookies.

You may also manage or block cookies through your browser settings.

Disabling certain technologies may affect website functionality or your shopping experience.

Where applicable law requires consent before using non-essential cookies or tracking technologies, we are responsible for obtaining that consent through appropriate privacy controls.

4. How and When We Share Personal Information

We may disclose personal information to service providers and other recipients where reasonably necessary to operate our business, fulfill orders, provide customer service, or comply with legal requirements.

Shopify and Website Infrastructure Providers

We use Shopify to operate our online store and support website hosting, shopping cart functionality, checkout, order management, and related ecommerce services.

Shopify may process customer information in connection with these services.

For additional information about Shopify's own practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Payment Service Providers

Payment providers may process information necessary to authorize payments, complete transactions, issue refunds, and assist with fraud prevention.

Their processing activities may also be governed by their own privacy policies.

Shipping and Fulfillment Providers

We may share relevant order, contact, and delivery information with fulfillment partners, logistics providers, and shipping carriers.

This information may be used to:

  • Prepare and dispatch orders.

  • Arrange delivery.

  • Provide shipment tracking.

  • Resolve delivery problems.

  • Process approved return shipments.

Customer Service and Operational Providers

We may use service providers to manage communications, respond to inquiries, maintain records, and support business operations.

Analytics and Advertising Providers

Where applicable services are enabled, analytics and advertising providers may receive certain website interaction information, cookie identifiers, device information, or related data.

The scope of information disclosed depends on the integrations being used and applicable privacy choices.

Certain disclosures associated with targeted advertising may be considered a sale or sharing of personal information under applicable U.S. state privacy laws, even if no money is exchanged.

Where such laws apply, we will provide the legally required rights and mechanisms to opt out.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, legal process, or a valid request from a competent authority.

We may also disclose information when reasonably necessary to investigate fraud, protect our rights, or safeguard customers and website security, subject to applicable law.

Business Transactions

If our business undergoes a merger, acquisition, restructuring, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

We do not sell customer contact lists as a standalone commercial product.

However, some advertising-related disclosures may qualify as a sale or sharing under applicable privacy laws. Where required, customers may exercise the relevant opt-out rights.

5. International Processing and Data Transfers

NAVELQIRO® is operated by a company registered in China and primarily serves customers in the United States.

Personal information may be accessed, stored, or processed in countries other than the customer's country of residence, including locations where our business, Shopify, payment providers, shipping partners, or other service providers operate.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate steps to protect personal information involved in international transfers.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy applicable legal requirements.

These purposes may include:

  • Completing and documenting customer orders.

  • Maintaining payment and transaction records.

  • Processing shipping, delivery, returns, exchanges, and refunds.

  • Responding to customer service inquiries.

  • Investigating suspected fraud or security incidents.

  • Resolving disputes.

  • Complying with tax, accounting, and recordkeeping obligations.

Retention periods may vary depending on the category of information, the reason for collecting it, and applicable legal requirements.

When personal information is no longer reasonably necessary, we take appropriate steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

7. Your Privacy Rights and Choices

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

Right to Access

You may have the right to request information about the personal data we hold and how it is used or disclosed.

Right to Correction

You may request correction of inaccurate personal information, subject to applicable law.

Right to Deletion

You may request deletion of personal information, subject to applicable exceptions and legal retention obligations.

Right to Data Portability

Where required by law, you may request certain personal information in a portable format.

Right to Opt Out

Where applicable, you may have the right to opt out of:

  • The sale of personal information.

  • Sharing of personal information for cross-context behavioral advertising.

  • Certain processing for targeted advertising.

Right to Withdraw Consent

Where personal information is processed based on consent, you may withdraw that consent in accordance with applicable law.

Right to Non-Discrimination

We will not unlawfully discriminate against customers for exercising their applicable privacy rights.

How to Submit a Privacy Request

To request access, correction, deletion, or assistance with another privacy right, please contact:

service@navelqiro.com

Please describe your request and provide enough information for us to identify the relevant account, order, or personal information.

We may request additional information reasonably necessary to verify your identity or authority before responding to certain requests.

We will respond within the timeframe required by applicable law.

Some requests may be limited where information must be retained to complete transactions, prevent fraud, resolve disputes, or meet legal obligations.

Where available and applicable, you may also use the privacy preference or data sharing opt-out controls provided on our website.

We will honor legally recognized opt-out preference signals, including Global Privacy Control (GPC), where required by applicable law.

8. Children's Privacy

NAVELQIRO® sells pet lifestyle products and is intended for adult shoppers.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that information has been collected from a child in circumstances requiring deletion or parental consent under applicable law, we will take appropriate action.

If you believe a child has provided personal information through our website, please contact us so that we can review the circumstances.

9. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access controls, website security features, and the use of established ecommerce service providers.

However, no online platform, transmission method, or electronic storage system can be guaranteed to be completely secure.

If you believe your personal information or account-related communications have been compromised, please contact our customer service team promptly.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or payment platforms.

These third parties may have separate privacy policies and data processing practices.

We encourage customers to review the privacy information provided by any third-party service they choose to use.

NAVELQIRO® does not control the privacy practices of independent third-party websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, privacy practices, or applicable legal requirements.

When changes are made, we will revise the Last Updated date displayed at the beginning of this policy.

Where applicable law requires additional notice or consent for material changes, we will provide such notice or obtain consent as required.

The latest published version of this Privacy Policy will be available on our official website.

12. Privacy Questions and Assistance

If you have questions about this Privacy Policy, the information we collect, how it is used, or your applicable privacy rights, please contact us using the customer service information provided at the beginning of this page.

We will review privacy-related inquiries and respond in accordance with applicable legal requirements.

Nothing in this Privacy Policy is intended to restrict any mandatory privacy or consumer protection rights provided by applicable law.