Frequently Asked Questions

Last Updated: October 23, 2026

Welcome to the NAVELQIRO® Frequently Asked Questions page.

Here you can find answers to common questions about our pet lifestyle products, materials, product care, ordering, payment, shipping, tracking, returns, refunds, and customer service.

Business Information & Contact Details

Brand Name: NAVELQIRO®
Official Website: https://navelqiro.com
Legal Business Name / Store Operator: Taiyuan Kuajing Shichen Trading Co., Ltd.
Responsible Person: Luo Zhaopan
Registered Business Address: Room 1502, 15th Floor, Unit 1, Building 90, No. 32 Xigong West Street, Wanbailin Subdistrict, Wanbailin District, Taiyuan, Shanxi Province, China
Country of Registration: China
Customer Service Email: service@navelqiro.com
Telephone: +86 13654956733
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

NAVELQIRO® is owned and operated by Taiyuan Kuajing Shichen Trading Co., Ltd.

If you cannot find the answer you need, please contact us using the information above.

1. PRODUCTS & MATERIALS

What types of products does NAVELQIRO® sell?

NAVELQIRO® specializes in thoughtfully selected pet lifestyle products designed to complement everyday living spaces while supporting the needs of pets and their owners.

Our product categories include:

• Pet beds and comfortable resting accessories.

• Pet sofas and decorative pet furniture.

• Pet feeding bowls and dining accessories.

• Pet toys and interactive play accessories.

• Cat scratching boards and scratching accessories.

• Cat climbing structures and cat furniture.

• Other carefully selected pet lifestyle essentials.

Product availability, colors, designs, and specifications may change. Please review the applicable product page before purchasing.

What materials are NAVELQIRO® products made from?

Materials vary depending on the product and its intended function.

Different products may use different fabrics, filling materials, ceramics, plastics, wood-based components, or other materials.

Not every product contains the same materials.

Please refer to the individual product description for the most accurate information about its materials, construction, and intended use.

How do I choose the right product for my pet?

We recommend considering your pet's size, weight, age, activity level, habits, and individual preferences.

For pet beds and sofas, review the product dimensions and intended use.

For cat furniture and scratching accessories, check the available product specifications and assembly requirements.

For feeding accessories, consider the item's intended purpose and applicable product information.

For toys, choose products suited to your pet's size and behavior, and supervise use as appropriate.

Will the product look exactly the same as the pictures?

We make reasonable efforts to display product photographs and colors accurately.

However, slight differences may occur due to screen brightness, display settings, lighting conditions, and photography.

Actual product characteristics should be assessed against the applicable product description.

If the item you receive differs materially from what was advertised, please contact our customer service team for assistance.

Are all NAVELQIRO® products suitable for every pet?

No.

Product suitability depends on the individual animal, its size, behavior, physical needs, and intended use of the product.

Customers should review the product information and any warnings or usage instructions before purchasing.

Do not assume that every product is suitable for all breeds, sizes, ages, or activity levels.

2. PRODUCT USE & CARE

What should I do when I first receive my order?

After receiving your package, we recommend that you:

1. Carefully inspect the outer packaging.

2. Check the product and included components.

3. Confirm that the item matches your order.

4. Review any assembly, usage, or cleaning instructions.

5. Check for visible damage or missing parts before use.

If the item is damaged, defective, incomplete, or incorrect, please contact our customer service team.

How should I clean and maintain pet beds and sofas?

Care requirements depend on the product's fabric, filling, construction, and removable components.

Always follow the cleaning instructions provided for the specific item.

Do not assume that all pet beds or cushions are machine washable.

Where appropriate, regular cleaning and removal of pet hair may help maintain the product's condition.

Avoid cleaning methods that may damage the materials or construction.

How should I clean pet feeding bowls?

Cleaning requirements depend on the material, finish, and intended use of each bowl.

Follow the product-specific cleaning instructions.

Check whether an individual product is suitable for dishwashers, microwaves, or other cleaning methods before use.

Do not assume that all feeding bowls are dishwasher-safe or microwave-safe.

Inspect feeding products regularly and discontinue use if they become cracked, chipped, damaged, or otherwise unsuitable for safe use.

How should I maintain cat scratchers and cat furniture?

Inspect cat furniture and scratching accessories regularly for loose components, damaged surfaces, instability, or excessive wear.

For products requiring assembly, follow the included instructions and ensure that all components are properly secured.

Place furniture on a suitable, stable surface.

Discontinue use if a product becomes unstable, damaged, or unsafe.

Do pet toys require supervision?

Supervision may be appropriate depending on the type of toy and your pet's behavior.

Inspect toys regularly for loose parts, damage, or excessive wear.

Remove damaged toys from use when they may pose a risk to your pet.

Always follow the product-specific age, size, and usage recommendations where provided.

3. ORDERS & PAYMENT

How do I place an order?

To place an order:

1. Visit https://navelqiro.com.

2. Select the product you wish to purchase.

3. Choose any available product options.

4. Add the product to your shopping cart.

5. Proceed to checkout.

6. Enter your shipping and payment information.

7. Review the order total, selected shipping method, and delivery details.

8. Complete your purchase using an available payment method.

Please review your order details carefully before submitting payment.

How will I know whether my order was successful?

After completing checkout, you should generally receive an order confirmation email at the email address provided.

If you do not receive the confirmation, check your spam or junk folder and verify the email address entered during checkout.

If you need assistance, contact service@navelqiro.com with the available order information.

Can I modify my order after placing it?

Please contact us as soon as possible if you need to change a product, quantity, or shipping address.

We will make reasonable efforts to assist before shipment.

However, changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

Can I cancel my order?

You may request cancellation by contacting service@navelqiro.com as soon as possible.

Our team will review the fulfillment status and advise whether cancellation is still possible.

If your order has already been shipped or can no longer be canceled, you may request an eligible return after delivery under our Return & Refund Policy.

What payment methods do you accept?

Available payment methods are displayed at checkout.

Payment options may vary depending on the destination, order details, and payment provider.

Please review the available payment methods before completing your purchase.

What currency does NAVELQIRO® use?

Our U.S. store displays product prices and shipping charges in U.S. dollars (USD).

Please review your final checkout total before completing payment.

4. SHIPPING & DELIVERY

Where does NAVELQIRO® ship?

NAVELQIRO® primarily serves customers in the United States.

Additional shipping destinations may be available depending on the options supported at checkout.

Please enter your delivery address during checkout to confirm shipping availability.

How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Order processing time is separate from shipping transit time.

How long does delivery take within the United States?

Our estimated shipping transit times are:

• Standard Shipping: 5–10 business days.

• Express Shipping: 2–5 business days.

These estimates begin after the order has been processed and dispatched.

Including the usual 1–3 business days of order processing, estimated total delivery times are:

• Standard Shipping: Approximately 6–13 business days.

• Express Shipping: Approximately 3–8 business days.

Actual delivery may vary due to carrier operations, weather, holidays, customs procedures, or other logistical circumstances.

Delivery estimates are not guaranteed arrival dates.

What shipping methods and fees are available?

For eligible U.S. orders, the following rates apply:

Shipping Method	Order Subtotal	Shipping Fee
Standard Shipping	$1.00–$38.99	$2.99
Free Standard Shipping	$39.00–$48.99	FREE
Express Shipping	$0.00–$48.99	$5.99
Free Express Shipping	$49.00 and above	FREE

Final available shipping methods and charges are displayed at checkout.

Does NAVELQIRO® offer free shipping?

Yes.

Eligible U.S. orders qualify for:

• Free Standard Shipping on orders from $39.00 to $48.99.

• Free Express Shipping on orders of $49.00 or more.

Customers ordering below $49.00 may select an available paid Express Shipping option for $5.99.

How can I track my order?

When your order has been shipped and tracking details become available, you may receive a shipping confirmation email containing the tracking information.

Tracking updates may take approximately 24–72 hours to appear after dispatch.

Tracking availability and update frequency vary by carrier.

What if my tracking information is not updating?

Tracking may temporarily stop updating during transportation, carrier transfers, sorting, customs processing, or public holidays.

If your tracking information has not updated for more than 7 business days, please contact service@navelqiro.com with your order number.

We will review the available information and assist with an appropriate inquiry.

Can my order arrive in multiple packages?

Yes.

Orders containing products of different sizes, types, or packaging requirements may be shipped separately.

For example, larger pet furniture and smaller accessories may require different packaging.

If an order is divided into multiple shipments, the packages may arrive at different times.

What should I do if tracking says delivered but I cannot find my package?

Please check your mailbox, porch, designated delivery area, household members, or building reception where applicable.

Review the tracking information and any available delivery notices.

If you still cannot locate the package, contact our customer service team with your order number and tracking details.

We will review the available delivery information and assist with an appropriate resolution.

What if my package arrives damaged or contains the wrong item?

Please contact service@navelqiro.com as soon as reasonably possible after discovering the issue.

Include your order number, a description of the issue, and clear photographs of the product and packaging where available.

Our team will review the circumstances and advise on the appropriate next steps.

5. RETURNS & EXCHANGES

What is NAVELQIRO®'s return policy?

NAVELQIRO® offers a 180-day return window starting from the date of delivery.

Eligible returns must be requested within 180 calendar days after the customer receives the order.

NAVELQIRO® covers return shipping costs for all eligible returns, including qualifying non-defective returns.

The return conditions and exclusions are described in our Return & Refund Policy.

Does the 180-day free return policy apply to every shipping method?

Yes.

Our 180 Days Free Return commitment applies to eligible orders using:

• Standard Shipping.

• Free Standard Shipping.

• Express Shipping.

• Free Express Shipping.

Customers must meet the applicable return eligibility requirements and follow our return instructions.

When does the 180-day return period begin?

The return period begins on the date the order is delivered, not the date the order is placed or dispatched.

The return request must be submitted within 180 calendar days of delivery.

Can I return an item if I simply change my mind?

Yes.

NAVELQIRO® accepts qualifying non-defective returns, including change-of-mind returns, within 180 days after delivery.

The item must meet our standard return eligibility requirements.

What condition must an item be in for a non-defective return?

For standard non-defective returns:

• The item must be unused.

• It must be in its original condition.

• It must be clean and undamaged.

• It must be free from pet hair, stains, odors, or visible signs of use.

• All original components and accessories must be included.

• Proof of purchase or a valid order number must be provided.

• Return authorization must be obtained before sending the item back.

Original packaging should be included whenever available to help protect the product during shipping.

Different requirements may apply to damaged, defective, incorrect, or otherwise nonconforming products.

Can I return a pet bed or sofa after my pet has used it?

For a standard non-defective return, pet beds and sofas must generally remain unused and in their original condition.

Products showing pet hair, stains, odors, wear, or other evidence of pet use may not qualify for a change-of-mind return.

This restriction does not limit applicable rights concerning defective, damaged, or incorrectly supplied products.

Can I return an assembled cat tree or scratching accessory?

For a non-defective return, the item must meet our standard condition requirements and include all applicable components.

Assembly-related damage, missing components, visible use, or significant wear may affect return eligibility.

If the product is defective, damaged, incomplete, or incorrectly supplied, please contact customer service for assistance.

Who pays the return shipping costs?

NAVELQIRO® pays the return shipping costs for all eligible returns requested within 180 days of delivery.

This includes qualifying change-of-mind returns and eligible returns involving damaged, defective, or incorrect products.

Customers will not be charged return shipping fees for approved, eligible returns.

How do I request a return?

Please follow these steps:

1. Email service@navelqiro.com within 180 days of delivery.

2. Provide your order number and the item you want to return.

3. Explain the reason for your return.

4. Include relevant photographs where necessary.

5. Wait for return authorization and shipping instructions.

6. Follow the instructions provided by our customer service team.

Do not ship a return without first contacting us.

Where should I send my return?

You must contact service@navelqiro.com to obtain the correct return shipping address.

Our customer service team will provide the appropriate return destination and instructions after reviewing your request.

Our registered business address in China is not automatically the return shipping address.

Please do not send returns to the registered business address unless specifically instructed to do so.

What if my item arrives damaged, defective, or incorrect?

Please contact our customer service team and provide your order number, a description of the problem, and relevant photographs.

Depending on the circumstances and applicable law, a suitable remedy may include a replacement, a refund, or another appropriate resolution.

NAVELQIRO® covers the return shipping costs for approved eligible returns.

Can I exchange a product?

You may contact our customer service team to request an exchange.

Exchange availability depends on the specific item and available inventory.

If an exchange is unavailable, an eligible return and separate new purchase may be possible.

6. REFUNDS

How long does it take to process a refund?

Once an eligible returned product has been received, inspected, and approved, NAVELQIRO® processes the refund within 5–10 business days.

The time required to inspect and approve a return may vary depending on the circumstances.

Where will my refund be sent?

Approved refunds are issued to the original payment method used for the purchase.

We do not automatically issue refunds to a different payment method.

Why has my refund not appeared in my account?

After the refund is processed, your bank, card issuer, or payment provider may require additional time to post the funds.

If the refund has not appeared after the expected processing period, please contact your payment provider and our customer service team.

Are original shipping charges refundable?

Original outbound shipping charges are separate from the free return shipping benefit.

For standard change-of-mind returns, the original shipping fee may not be refundable unless otherwise required by applicable law or the terms governing the order.

For damaged, defective, incorrect, or otherwise nonconforming items, the refund of applicable delivery charges will be addressed in accordance with the circumstances and applicable consumer protection laws.

Can I receive a partial refund?

A partial refund may be considered where appropriate, depending on the issue, the affected portion of an order, any agreed resolution, and applicable law.

A partial refund is not guaranteed and will be evaluated according to the circumstances.

7. NON-RETURNABLE ITEMS

Are used pet products eligible for standard returns?

Used products may not qualify for standard change-of-mind returns.

Examples include items with:

• Pet hair or persistent odors.

• Stains or visible wear.

• Damage caused by improper use.

• Missing components or accessories.

• Significant deterioration after delivery.

These limitations do not override mandatory consumer rights concerning defective or incorrectly supplied goods.

Are personalized or custom-made products returnable?

If NAVELQIRO® offers personalized or custom-made products, they may be excluded from ordinary change-of-mind returns where this restriction is clearly disclosed and permitted by applicable law.

Defective, damaged, or incorrectly supplied personalized products may still qualify for appropriate remedies.

Are gift cards refundable?

If gift cards are offered, their return and refund eligibility will depend on the terms disclosed at purchase and applicable law.

Gift cards may be non-returnable or non-refundable where permitted by law.

8. CUSTOMER SERVICE & STORE POLICIES

How can I contact NAVELQIRO®?

You can reach our customer service team using the email address or telephone number provided in the Business Information & Contact Details section at the beginning of this page.

For order-related inquiries, please include your order number.

What are your customer service hours?

Our customer service hours are:

Monday–Friday, 9:00 AM–6:00 PM PDT

Messages received outside these hours will be reviewed during the applicable customer service schedule.

Where can I find your store policies?

Our main policies include:

• Return & Refund Policy.

• Shipping Policy.

• Privacy Policy.

• Terms of Service.

These pages provide additional details about customer rights, orders, shipping, returns, refunds, personal information, and website use.

What if I have a question that is not answered here?

Please contact our customer service team using the information provided at the beginning of this page.

We will review your inquiry and assist with the relevant product, order, delivery, or policy information.

Thank you for choosing NAVELQIRO®.

Thoughtful Living, Happier Pets.